Privacy Policy

Island Health Pty Ltd (ACN 681 021 992), operating as Island Healing (referred to as "we," "us," or "our"), recognises the significance of safeguarding your personal information. This Privacy Policy outlines our dedication to protecting the privacy of the personal information you provide to us or that we gather during our interactions with you.

Information We Gather

Personal Information: This refers to any information or opinion, whether accurate or not, and regardless of its form, that relates to an individual who can be identified or is reasonably identifiable.

The types of personal information we may collect from you include:

Identity Data: This includes your name and age.

Contact Data: This encompasses your telephone number, address, email, and emergency contact details.

Financial Data: This includes your bank account and payment card details, processed through our third-party payment processor. We do not have access to this information as it is securely stored by them.

Transaction Data: This involves details about payments made to and from us, along with information regarding products and services you have purchased from us or we have purchased from you.

Technical and Usage Data: When you access our websites, platforms, or emails, we collect details such as your Internet Protocol (IP) address, login data, browser session, geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries, browsing behaviour, and communications with our website. This may include the use of Internet cookies, tracking pixels, or analytics.

Profile Data: This includes your username and password for our booking system, along with any purchases or orders you have made and support requests you have submitted.

Interaction Data: This consists of information you provide when participating in interactive features, such as surveys, contests, promotions, activities, or events.

Marketing and Communications Data: This includes your preferences for receiving marketing communications from us and third parties, as well as your communication preferences.

Professional Data: If you are an employee or applying for a position with us, this may include your professional history, previous roles, experience, and any required authorisations or licences.

Sensitive Information: This is a specific category of personal information that receives a higher level of protection. Sensitive information includes details about your racial or ethnic origin, political opinions, religion, trade union or professional associations, philosophical beliefs, sexual orientation or practices, criminal records, health information, or biometric data. The types of sensitive information we may collect include:

Professional registrations and associations (where applicable) if you apply for a role with us.
Health information provided as part of our services, including:

Collection of Personal Information

We gather personal information through various means, including:

Direct interactions, such as in-person conversations, phone calls, emails, or online communications.
Completion of forms, like signing up for events, newsletters, or participating in surveys.
Usage of our websites, which may involve data from analytics and cookie providers (refer to the "Cookies" section for more details).
Information obtained from third parties, such as guardians or parents.
Data from publicly accessible sources.

Purpose of Collecting, Holding, Using, and Disclosing Personal Information

Personal Information: We collect, hold, use, and disclose your personal information for several key purposes:

To engage with you as a customer or supplier, including processing orders, delivering products, assessing service applications, and managing appointments.
To communicate with you regarding our business, including responding to support requests or inquiries.
For internal purposes such as record-keeping, administration, invoicing, and billing.
To conduct analytics, market research, and business development, enhancing our operations and related applications.
For marketing and promotional activities, including sending you information about events and offerings that may interest you.
To organise promotions and competitions or provide additional benefits.
If you apply for a job, to evaluate your employment application.
To meet our legal obligations or as required by law.

Sensitive Information: We only collect, hold, use, and disclose sensitive information for specific purposes:

For any purposes you have consented to.
For the primary purpose for which it was collected.
For secondary purposes closely related to the primary purpose, including necessary disclosures to third parties.
In emergencies, to contact services or family members if we believe there is a serious risk to someone's health or safety and cannot obtain consent.
As required or permitted by law.

Disclosure of Personal Information to Third Parties

Personal Information: We will only share personal information (excluding sensitive information) with third parties when necessary for our business, with your consent, or as permitted by law. This may include:

Employees, contractors, or related entities.
IT service providers, data storage, web hosting, and server providers.
Marketing and advertising partners.
Delivery services that transport our products to you.
Professional advisors, including bankers, auditors, insurers, and brokers.
Payment processors or systems operators.
Current or potential agents or business partners.
Sponsors or promoters of our promotions and competitions.
In the event of a merger or acquisition, your information may be shared with advisers and potential purchasers.
Courts, tribunals, and regulatory authorities if you fail to pay for goods or services.
Law enforcement and regulatory bodies as required by law, particularly in legal proceedings.
Third parties for data collection and processing, such as analytics providers.
Any other third parties as permitted by law.

Sensitive Information: We will only disclose sensitive information with your consent or as permitted by law, which may involve:

Employees, contractors, or related entities.
IT service providers and data storage entities.
Professional advisors.
In the case of a merger or acquisition, your information may be shared with advisers and potential purchasers.
Law enforcement and regulatory authorities as required by law.
Third parties for data collection and processing.

Overseas Disclosure

We primarily store your personal information in Australia. If we share your information with third parties, they may store or access it outside of Australia. We will only disclose your information internationally in line with the Australian Privacy Principles.

Your Rights and Control Over Personal Information

Your Choices: Please review this Privacy Policy carefully. By providing personal information, you agree to our collection, holding, use, and disclosure of your information as described. You are not obligated to provide personal information; however, not doing so may limit our ability to work with you.

Information from Third Parties: If we receive your personal information from a third party, we will handle it according to this Privacy Policy. If you provide information about someone else, you confirm that you have their consent.

Opt-Out and Unsubscribe: To opt-out of direct marketing or unsubscribe from our communications, please contact us or use the provided opt-out options.

Access: You can request access to your personal information. A fee may apply. In some cases, we may be legally allowed to deny access. If we cannot provide access, we will inform you of the reasons and any available complaint mechanisms.

Correction: If you believe any of your information is inaccurate or outdated, please contact us. We will take reasonable steps to correct any inaccuracies. In some cases, we may not be required to make corrections, and we will inform you if that is the case.

Complaints: To lodge a complaint, please reach out with full details. We will investigate and respond in writing with the outcome and any actions taken. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner.

Storage and Security

We are committed to securing the personal information we collect. We have implemented suitable physical, electronic, and managerial procedures to safeguard your information from unauthorised access, misuse, loss, and disclosure.

While we strive for security, we cannot guarantee the safety of information transmitted over the Internet. The transmission of information is at your own risk.

User-Generated Content

We may allow you to post reviews, comments, photos, and other content. Any information you submit will be publicly accessible, and we cannot control how others may use it. We are not responsible for the privacy or accuracy of any user-generated content you share.

Cookies and Analytics

We may utilise cookies, tracking pixels, and similar technologies on our website and in our communications. Cookies are text files stored in your browser to remember your preferences. Tracking pixels are tiny images embedded in web pages or emails that help us recognise you on return visits.

You can block cookies by changing your browser settings. However, blocking all cookies may limit your access to our website and personalised content.

Google Analytics: We may use Google Analytics and its advertising features. You can opt-out using the Google Analytics Opt-out Browser add-on or manage your ad preferences through Google’s Ads Preferences Manager.

Facebook/Meta Analytics: We may use tools from Meta, such as the Meta Pixel, to measure ad performance and deliver relevant ads. You can manage your data preferences in Meta's settings.

Links to Other Websites

Our website may contain links to external sites. We do not control these sites and are not responsible for the privacy of any personal information you provide while visiting them. These sites are not governed by this Privacy Policy.

Amendments

We may update this Privacy Policy at our discretion by posting the revised version on our website. We recommend checking our website regularly to stay informed about our current Privacy Policy.

For any questions or notices, please contact us at:

Island Health Pty Ltd (ACN 681 021 992), operating as Island Healing.

Email: info@islandhealing.com.au